# Privacy Policy
**Last Updated: 1/09/26**
At HEMA Mobiles, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or use any of our services.
## 1. Information We Collect
Depending on how you use our website, we may collect information such as:
* Full name
* Email address
* Phone number
* Billing and delivery address
* Account login information
* Order and purchase information
* Payment-related information
* Product preferences and wishlist information
* Trade-in information and submitted device details
* Images or documents submitted through trade-in or support forms
* Messages and enquiries sent to us
* Information provided when contacting us through WhatsApp
* Website usage, device, browser, and technical information
We only collect information that is reasonably necessary to provide and improve our services.
## 2. How We Use Your Information
We may use your information to:
* Process and fulfil orders
* Arrange deliveries
* Manage customer accounts
* Process trade-in requests
* Respond to enquiries and support requests
* Provide order updates and important notifications
* Improve our website, products, and customer experience
* Manage payments and prevent fraudulent activity
* Maintain website security
* Send promotional communications where you have provided appropriate consent
* Meet applicable legal and regulatory requirements
## 3. Payments
Payments may be processed through third-party payment providers.
HEMA Mobiles does not need to store your complete payment card details on its own servers when payment processing is handled securely by an authorised payment provider.
Payment providers may collect and process information according to their own privacy policies and terms.
## 4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better browsing experience.
Cookies may be used for:
* Essential website functionality
* Login and account features
* Shopping cart functionality
* Analytics and performance
* Remembering user preferences
* Marketing or advertising, where applicable
You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.
## 5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third-party service providers when necessary to operate our business, such as:
* Payment processors
* Delivery and courier providers
* Website and hosting providers
* Technology and analytics providers
* Customer support services
* Professional advisers where necessary
* Government or legal authorities where required by law
Third parties are expected to handle information appropriately and only for legitimate purposes.
## 6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
## 7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
When information is no longer required, it may be securely deleted or anonymised where appropriate.
## 8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
* Request access to information we hold about you
* Request correction of inaccurate information
* Request deletion of certain personal information
* Withdraw consent where processing is based on consent
* Object to certain uses of your information
* Request restriction of certain processing
* Request information about how your data is used
To exercise a privacy right, please contact us using the details provided below.
## 9. Marketing Communications
If you choose to receive promotional communications from HEMA Mobiles, we may send you information about products, offers, promotions, and updates.
You can unsubscribe from marketing communications at any time by using the available unsubscribe option or contacting us directly.
Service-related communications, such as order confirmations and important account notifications, may still be sent where necessary.
## 10. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
## 11. Third-Party Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
HEMA Mobiles is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised **Last Updated** date.
## 13. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact HEMA Mobiles through the contact details provided on our website.
**HEMA Mobiles**
**Email:** [Insert Official Email]
**Phone:** [Insert Official Phone]
**Address:** [Insert Business Address]
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**Important:** This Privacy Policy is general website copy and should be reviewed against the privacy/data-protection laws applicable to HEMA Mobiles' business and customers before publication.